📊IT Care & Support

The best IT incident is the one you never notice, because it was fixed before it disturbed your work. To that end we monitor your systems around the clock: disk space, services, backups, certificates, security events. If something goes off course, we know first.

Ongoing care includes planned maintenance windows, controlled updates, a multi-level backup strategy with regular restore tests, and clean documentation of all systems. You do not get an anonymous ticket number — you reach the person who built your environment and knows it.

As a one-person company we do not promise a corporate hotline — instead you get honest response times, short paths and priorities that follow your situation rather than a contract annex.

What ongoing care includes

Round-the-clock monitoring of disk space, services, backups, certificates and security events. Planned maintenance windows instead of surprises. A multi-level backup strategy with regular restore tests — because a backup that has never been restored is merely a hope. Plus documentation that stays current because it is part of the work, not a box-ticking exercise.

How the collaboration works

At the start we agree on reporting channels and response times that fit your business — in writing and honestly. You report incidents through a direct channel set up when the contract begins, so they never sit in a general queue. And you always reach the person who built your environment: no call centre, no ticket odyssey, no "we'll have to ask a colleague first".

On site in and around Schaffhausen

We provide care from close by: Schaffhausen, Neuhausen am Rheinfall, Thayngen, Beringen, Stein am Rhein, Diessenhofen and the nearby border region of southern Germany. Much is solved remotely within minutes — and when hands are needed, we are with you quickly, because the distance is short.